Split the order by the buyer’s actual phases

Have the supplier identify which cartons or pallets belong to each release. Use room, floor or phase references that the contractor recognises. The courier or freight driver should not decide how to divide an unallocated order at the receiving site.

Keep the buyer’s product and lot references with the supplier’s paperwork. WTM transports the identified freight; matching products, installation specifications and suitability for a particular room remain with the supplier and installer.

Measure long cartons and loaded pallets

Flooring packages may extend beyond a standard pallet base. Report the full external length, width and loaded height, together with gross weight and any stacking restriction. Do not omit overhang because the pallet beneath the cartons is smaller.

The sender should secure the prepared load and protect vulnerable edges according to its packaging process. Identify any non-standard base or long package that changes how the shipment can be handled.

Plan receiving before the crew needs the product

Give the receiving contact, access point and appointment. Distinguish ground-level unloading from carrying material into rooms or onto upper floors. Those tasks require explicit handling arrangements and are not automatically part of an LTL quote.

Ask the installer when the freight needs to be accepted at the site. Its own inspection, storage and product-conditioning instructions may require time before installation. WTM should be given the transport deadline, not only the date the crew begins work.

Keep later releases separate but traceable

Use the original order reference with a clear phase suffix or other internal identifier. Each release should have its own actual pallet count, readiness and receiving plan. Changes to the site schedule should be communicated before collection.

The Customer Portal gives your team access to quotes, issued BOLs, PODs and invoices for the transport legs. A delivery record confirms the handoff for that phase; it does not establish that installation conditions or the entire purchase order have been fulfilled.

Can WTM deliver one phase as LTL and expedite another?

Yes, request the service each release needs. An urgent missing item can be considered separately from the planned pallet delivery.

Does flooring freight include carrying boxes upstairs?

Not unless that handling is specifically quoted and accepted. Describe the final delivery point and any additional movement required.

Give WTM the phase allocations and receiving plan so the freight arrives when the site can actually use it.