Frequently Asked Questions

Use the Get a Quote page, call 587-316-2639 or email dispatch@wtmlogistics.com. Provide origin, destination, cargo, dimensions, weight, access and required timing. Read more →

Yes. Dispatch is available 24/7. Shipment capacity, pickup timing and warehouse appointments require confirmation.

Same-day pickup is available for qualifying shipments depending on origin, cargo readiness, access and capacity. Confirm the actual pickup and arrival plan with dispatch.

Contact dispatch for updates. Proof of delivery is available on request. Advanced customer tracking, portal and TMS capabilities are planned.

Pricing depends on the route, cargo, dimensions, weight, service, handling, access and timing. Dispatch reviews these details and confirms the applicable quote and service scope.

Yes. Discuss routes, frequency, typical cargo, volume changes and service windows. Availability and operating terms are confirmed for the requirement.

Less-than-truckload shipping uses shared capacity for freight that does not need an entire vehicle. Cargo, packaging, route and timing determine suitability. Read more →

Hotshot combines urgent freight with dedicated transportation. Provide exact locations, cargo readiness, dimensions, weight and the operational deadline. Read more →

Dispatch can be immediate after payment, subject to the accepted requirement and available equipment. Pickup time depends on the location and operating conditions. Confirm timing directly; there is no universal 15-minute pickup guarantee.

Dedicated transport reserves capacity or a route for your requirement and may be planned. Hotshot adds urgency to the dedicated movement.

Courier suits qualifying smaller commercial items and delivery requirements. Larger palletized freight may fit LTL, while an urgent dedicated load may fit hotshot. Read more →

Options include 5-ton straight trucks, dry vans, flat decks and hotshot equipment. Dispatch matches the equipment to cargo dimensions, weight, loading method and route. Read more →

Disclose the actual loading and unloading arrangements. Tailgate, pallet-jack or other assistance must be confirmed for the cargo and vehicle; a universal lift capacity is not promised.

White-glove transportation can include careful handling and inside placement. Describe packaging, access, stairs, final placement and assistance required so the scope can be reviewed. Read more →

The core network covers Alberta, British Columbia and the Northwest Territories, with selected relevant connections involving Vancouver, Regina, Winnipeg, Toronto/GTA and Montreal. Confirm your exact origin and destination. Read more →

Qualifying regional and remote-site shipments can be reviewed. Provide the full address, access conditions, receiving contact and unloading arrangements. Route availability requires confirmation.

No. Timing depends on the route, service, readiness, access, capacity and operating conditions. Confirm the shipment plan instead of assuming an overnight or next-day guarantee.

WTM handles qualifying medical, pharmaceutical and specimen transportation. Disclose packaging, timing and handling requirements before acceptance.

Temperature-controlled capability is not confirmed as a general service. Explain the required range, monitoring and packaging to dispatch before booking; acceptance requires explicit confirmation.

WTM has TDG-trained capability for accepted shipments. Provide accurate cargo classification, documentation, packaging and handling requirements for review.

Request a review with terminal or carrier details, release status, reference numbers, access requirements and pickup timing. Any customs requirements remain with the responsible shipper, importer and appointed broker. Read more →

The warehouse and dispatch location is 8110 Davies Rd NW, Edmonton, AB T6E 4N2. Calgary is the main office, dispatch and mailing location, not a warehouse. Read more →

WTM offers indoor storage, cross-docking, pick and pack, inventory and order management, and related 3PL support. Cargo suitability, capacity and operating scope are confirmed. Read more →

Inbound freight is coordinated for transfer to outbound transportation with limited storage. Provide arrival details, cargo information and the onward movement requirements. Read more →

Pick and pack prepares customer orders from stored stock. Discuss SKUs, order volume, packaging instructions, cutoffs and outbound delivery needs. Read more →

Yes. Review receiving, stock, order preparation and outbound delivery requirements. Platform integrations and automation must be confirmed; a standard live integration is not promised. Read more →

Yes. Transportation and warehouse tasks can form a coordinated 3PL scope. Confirm each handoff, stock or order process, reporting requirement and delivery pattern. Read more →

Yes. Describe what needs to move, the addresses, access, stairs or elevators, timing and any packing or placement assistance. The scope and quote require confirmation. Read more →

Request a review with the item, dimensions, weight, release arrangements, pickup address and delivery access. Required handling and placement are confirmed before booking.

Do not assume removal or disposal is included. Describe any additional work and obtain explicit confirmation of the scope before booking.

Yes. WTM is an asset-based carrier, primarily using WTM-operated equipment. WTM was founded in 2009. Read more →

8880 Horton Rd SW, Unit 1516, Calgary, AB T2V 2W3 is the main office, dispatch and mailing location. Confirm the correct freight receiving location before sending cargo.

Call 587-316-2639, email dispatch@wtmlogistics.com or use the Contact page. Include relevant shipment or invoice references and the help you need. Read more →