Define a representative shipment

Start with recent orders: typical carton counts, packed sizes, weights, origins and destinations. Identify whether the volume is steady or changes substantially by day or season. A recurring arrangement based only on the smallest order can become unsuitable when the real work begins.

Tell WTM which shipments are routine and which are occasional exceptions. A monthly display change may require larger boxes than the weekly stock replenishment, even though the same supplier releases both.

Give preparation a clear owner

Name the supplier contact responsible for having the packages ready and the person in your business who approves changes. Agree how a missed preparation deadline will be communicated. A regular collection time is useful only when someone is accountable for the goods being available.

Package labels should keep the normal order or branch references consistent. Staff should not have to invent a new naming system every week to understand what is being collected.

Make receiving part of the standing arrangement

Record the receiving address, entrance, window and authorised handoff. Update WTM when business hours or staff change. A courier plan can outlive the person who originally agreed it, so the business should retain the current instruction rather than rely on one employee’s memory.

If a recipient cannot accept on a normal delivery day, contact WTM before dispatch. Storage, rescheduling and alternative handoffs should be agreed, not assumed to happen automatically.

Keep urgent exceptions visible

A replacement component needed for an active job can be booked separately on direct hotshot service when appropriate. That protects the urgent order from being confused with routine cartons and prevents the standard recurring arrangement from absorbing an unrealistic deadline.

For illustration, a wholesaler may use weekly planned courier deliveries for store stock and request one additional urgent collection for a customer shortage. Separate references make the two services clear in both operations and accounts.

Ask about the account offer

WTM offers 10% off recurring shipments. Bring the real shipping pattern to the discussion so the proposal reflects what your business intends to move. Funded credit accounts have a separate offer of up to 25% off eligible services.

Must every recurring shipment contain the same items?

No. Describe the normal range of prepared package sizes and flag changes that affect equipment, handling or the route.

Can we find earlier delivery records?

Yes. The WTM Customer Portal provides shipment history and available PODs and invoices for reference after the delivery is completed.

Share your usual orders and build a Lethbridge–Cranbrook courier routine around them.