Pick, Pack and Ship: E-Commerce Fulfilment and Delivery Planning

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Pick, pack and ship is the fulfillment process where orders are picked from inventory, packed for shipping, and dispatched to the customer. WTM Logistics provides pick, pack and ship service through its logistics services for Peace Region e-commerce businesses.

The moment when a growing e-commerce business hits the fulfillment wall is predictable: order volume exceeds what a part-time packer can handle, mistakes increase, and the founder spends evenings taping boxes instead of growing the business.

Define the fulfilment workflow before sending inventory

Start with a product list, SKU identifiers, dimensions, storage requirements and normal order volume. Describe how orders are released and which packaging, labels or inserts are required. WTM can assess the requested logistics support and confirm the facility and operating scope before inventory is sent.

1. Receiving: agree the incoming appointment, count checks and how discrepancies are reported.
2. Storage: identify space, product conditions and inventory-record requirements.
3. Picking: establish the order instruction and how variants or similar SKUs are distinguished.
4. Packing: specify protection, labels and any approved substitutions.
5. Dispatch: confirm the service, destination information and delivery records needed.

These are scope items to agree, not a promise that every facility supports every product or system.

Connect inventory release to the right outbound service

A customer parcel, a store replenishment pallet and a bulky wholesale order may need different transport. Agree who releases each order, how the packed shipment is measured and who confirms collection. This makes the warehouse-to-transport handoff clearer.

WTM offers transportation and Canadian domestic freight brokerage. The delivery arrangement is confirmed for the shipment; fulfilment does not mean every order is carried on WTM-owned equipment. Ask which coordination, updates and delivery records are included.

Compare normal weeks, peak demand and returns

Provide typical daily orders, items per order and your busiest expected period. Include products with unusual packing needs and destinations outside the normal delivery area. Averages alone can hide the work created by a seasonal peak.

Illustrative example: a seller dispatches small boxed orders most weeks but sends palletised stock to shops before a seasonal promotion. Quote picking and packing separately from the transport needed for those two order types. Confirm any minimum charges and what changes when volume increases.

Set a returns process

Specify whether returned goods should be held, inspected, repacked or restocked, and who authorises that decision. Include damaged and unidentified returns. Do not assume a delivery return automatically becomes sellable inventory.

Questions before requesting fulfilment support

Can custom packaging be included?

Provide a sample specification, materials, quantities and labelling instructions. Availability and pricing must be confirmed as part of the agreed scope.

Does the service include software integration?

Describe your order system and required data exchange. Do not assume an integration exists until its capability and setup have been assessed.

How should we compare proposals?

Use the same product list, normal and peak order patterns, packing requirements and return process. Separate storage, handling and transport charges when reviewing the offers.

Build a fulfilment plan around your orders. Request a WTM logistics assessment or use the RFQ guide for the transport portion.

Move your fulfillment to WTM pick, pack and ship. Email dispatch@wtmlogistics.com or call 587-316-2639.

Mogahid Abdalla