Start with who has the parcel

The person paying for transport is not always the person handing over the goods. A Calgary customer might purchase an item from an FSJ seller and arrange the courier themselves. Identify the seller, collection address, ready time and permission to release the purchase to WTM.

Have the package sealed and labelled before collection. When a seller describes an item as ready, confirm that this includes suitable transport packaging, not merely that the item is available on a shelf. A loose appliance or unboxed display may need a different service from an ordinary parcel.

Choose a receiving arrangement that fits the customer

For a Calgary workplace, give the department or reception contact. For a residential delivery, supply the unit number and a reachable person who can accept the package. Mention stairs, controlled entry or other access requirements when requesting the quote.

A receiver being away during the delivery window can change the plan. Agree an authorised handoff rather than relying on an unattended drop being acceptable. WTM can discuss the actual delivery requirement before the shipment leaves Fort Saint John.

Ask for the delivery commitment, not a highway estimate

Give both the date the parcel can be collected and the date it is needed. Dispatch confirms the appropriate service using the route, load and current collection arrangement. A vehicle collecting today does not by itself establish an arrival time in Calgary.

For an urgent package, describe the deadline explicitly. A small box can justify direct hotshot transportation when its contents are important enough; a larger package is not automatically urgent simply because it is heavy.

Keep one record from request to delivery

The WTM Customer Portal lets you request the movement, review and approve the quote, and pay online. Live GPS tracking helps you follow the shipment without repeatedly calling the person who released it.

Once delivered, access the available POD and invoice from the same account. For sellers shipping south repeatedly, historical records make it easier to describe the next order accurately. Update the package details each time rather than treating an old quote as a standing price for a different parcel.