Confirm that the wholesale order is released

Use the buyer's purchase order, product codes and accepted quantities. The FSJ supplier should prepare the shipment in its intended transport condition and identify any pallets that have different handling requirements. Keep product records and transport references associated without treating them as the same document.

If goods are returning rather than being sold as a new order, obtain the receiving authority and describe that purpose. A wholesale shipment and an authorised return can follow different receiving processes even when both remain frozen during transport.

Give the full refrigerated freight specification

List pallet dimensions, total heights, gross weights and stacking restrictions. State the product owner's required conditions and any monitoring or reporting needed. Do not assume a frozen setting, mixed-load compatibility or equipment capacity without describing the actual consignment.

If some products need a different temperature range, present them separately. WTM can assess whether an accepted arrangement is available or whether the load needs separate movements.

Arrange Calgary receiving before dispatch

Confirm the intake address, appointment and unloading method. A buyer's office cannot substitute for a warehouse able to receive the prepared pallets. Include the contact who will coordinate the handoff and storage on arrival.

State the latest useful arrival and ask WTM to confirm the appropriate freight service. When the load cannot wait for shared-capacity planning, request a dedicated refrigerated hotshot comparison rather than assuming LTL provides the same urgency.

Keep shipment and product evidence available

Use the Customer Portal to submit and approve the quote, make payment and follow GPS tracking. Retrieve the issued BOL, POD and invoice as they become available. Required temperature records should be agreed separately from the location-tracking feature.

The buyer and supplier maintain responsibility for their product acceptance and records. WTM's transport documentation helps connect the consignment with the commercial order. For repeat southbound pallets, review the normal quantities and receiving pattern so the next quotation reflects an established but accurately described movement.