A business that opens only part of the day needs a courier booking built around its receiving hours. WTM Logistics can coordinate the delivery using the actual handoff window, named contact and access instructions—not just the opening hours listed on a website.
A showroom may open all afternoon while its stockroom accepts deliveries only in the morning. A workshop may be open while the only authorised receiver is out on a service call. Ask about receiving, not simply business hours.
Identify when someone can accept this shipment
Confirm the specific day, usable receiving window and contact number. Include lunch closures, part-time staffing or a separate receiving entrance where relevant.
Ask whether an authorised alternate can accept the goods. That person should be agreed by the customer; do not assume a neighbouring business, public reception desk or unlocked doorway is an acceptable substitute.
Send these details with your courier request so WTM can select the appropriate service.
Fit collection to the available handoff
The supplier’s ready time and the receiver’s availability must work together. A late-afternoon collection cannot be evaluated without knowing whether the destination will still be staffed.
For example, a sample order may be ready after a showroom’s morning receiving period. The practical solution may be delivery during the next accepted window rather than an unnecessary same-day arrival at a closed door. For a critical requirement, explain the deadline and discuss the available direct option.
Distinguish a short window from a formal appointment
Limited hours usually mean there is a period when staff can receive goods. Appointment-only receiving adds a booked slot and sometimes a reference or bay assignment.
Use our appointment-only courier guide when the customer needs a formal booking. Both situations require clear instructions, but they are not interchangeable.
Give the receiving team useful visibility
Approve the quote through the WTM Customer Portal and keep the agreed window with the shipment details. Follow delivery progress and GPS visibility when the delivery leg is active.
Let the receiver know which order is coming and how many packages to expect. After the handoff, retrieve the POD and invoice from the shipment record. This makes a limited-hours delivery easier to trace without treating a tracking point as a precise arrival guarantee.
For regular deliveries to the same business, establish the receiving pattern once and update it whenever staffing changes. WTM offers 10% off recurring shipments under its recurring delivery arrangement.
Can the courier leave the order outside when the business is closed?
Provide any requested delivery instructions to WTM before booking. Do not assume that unattended delivery has been authorised or is suitable for the shipment.
What should I do when the customer changes its hours?
Contact dispatch with the shipment reference as soon as the change is known. Agree the revised arrangement rather than relying on an outdated note.
Match the delivery to the customer’s working day. Request a WTM quote or call 587-316-2639.
