WTM Logistics · Calgary refrigerated delivery
A refrigerated delivery is easier to receive when the Calgary business has agreed the entrance, contact, storage handoff and order reference before the vehicle arrives. Use this checklist for a shop, kitchen or warehouse accepting a WTM shipment. It supports the receiving task without replacing the product owner's inspection or acceptance process.
Refrigerated Sprinters and 5-ton trucks · Real-time GPS tracking · Shipment documents in your Customer Portal
Before arrival: prepare the receiving point
Tell the sender and WTM which address and entrance receive goods. Include the unit, appointment window and contact. Arrange any agreed tailgate or inside handling in advance, particularly when the destination has no loading dock.
CFIA guidance describes unloading refrigerated or frozen food into appropriate storage and using a designated receiving area. Prepare the receiving staff and intended storage before the shipment arrives so the transport handoff can proceed as planned. Read the CFIA guidance.
At the handoff: identify the consignment
Match the supplier and transport reference to the order expected. Check the outer package count and note visible packaging observations through your receiving process. The person accepting the delivery should know whether they are receiving the complete order or an identified part shipment.
If something does not match, contact the sender or responsible colleague rather than asking the driver to decide which product was supposed to be ordered. Record the issue accurately. A signature should not be used to invent checks that were never performed.
Handle product acceptance as its own decision
Your business follows the product owner's specifications and its own applicable receiving procedures. The courier POD records the handoff; it is not a complete food-safety assessment, laboratory result or replacement for the supplier's product records.
If the shipment requires temperature evidence or other transport documents, request them in the original booking. Having that requirement agreed beforehand is more effective than assuming a location-tracking screen provides the needed record.
Close the transport record
Keep the POD associated with the purchase order or internal transfer reference. Retrieve the issued invoice from the WTM Customer Portal and match it to the approved transport quote. This connects receiving, purchasing and accounts without making them search different email chains for the same consignment.
For repeat deliveries, record practical changes such as a new receiving contact, door restriction or preferred window. Update the next shipment request so a solved problem does not recur because an old instruction was copied forward.
Arrange returns deliberately
Empty containers, refused items or authorised product returns are separate movements with their own release and destination requirements. The product owner decides what may be returned and how it should be handled. Ask WTM to quote the actual return load rather than assume the incoming driver will remove unspecified goods.
A useful routine is simple: prepare access, identify the order, follow your product acceptance process, record the handoff and retain the issued documents. That keeps the refrigerated delivery and the business records connected.
Manage the shipment through your Customer Portal
Request a new shipment, review and approve the quote, and pay online in the WTM Customer Portal. Follow the delivery with real-time GPS tracking and find issued BOLs, PODs, invoices and previous shipments in your account.
For a new account invitation, contact admin@wtmlogistics.com. Existing customers can sign in below.
Frequently asked questions
Does signing the POD replace our product receiving checks?
No. It records the transport handoff. Follow the product specification and your own receiving process separately.
Can I change our regular receiving entrance or contact?
Yes. Provide the updated details before the next booking so dispatch and the sender use the current instructions.
Put the details into your next refrigerated quote. Send WTM the pickup and delivery locations, packed shipment details, required temperature and deadline.
