WTM Logistics · Calgary refrigerated delivery
WTM Logistics arranges refrigerated courier deliveries for Calgary hotels receiving prepared kitchen supplies, chilled event orders and other temperature-sensitive packages. A hotel shipment should identify the department, receiving entrance and responsible contact. The guest address alone rarely describes the complete delivery task.
Refrigerated Sprinters and 5-ton trucks · Real-time GPS tracking · Shipment documents in your Customer Portal
Name the department that owns the order
A hotel's restaurant, banquet kitchen and purchasing office may each be expecting separate consignments. Put the department and supplier order reference on the request. The front desk should not have to decide which internal team owns an unidentified refrigerated box.
Include the contact who can accept the shipment at the agreed time. For a catering or conference order, add the function name without including unnecessary guest information. This connects the shipment to the receiving team's operational schedule.
Use the actual service entrance instructions
Describe the loading location, access restrictions and any vehicle-size information supplied by the hotel. State when delivery requires carrying beyond the receiving point. Inside handling and an ordinary curbside or dock handoff should not be confused.
For larger cartons or wheeled containers, give dimensions and gross weight. WTM can use refrigerated Sprinters or larger refrigerated equipment as appropriate, but the choice should follow the complete load and site access rather than the word “hotel.”
Handle an urgent shortage differently from a standing order
A regular delivery can use a planned supplier collection and receiving routine. A shortage before a banquet has a deadline connected to preparation, not merely the start of the event. Tell dispatch when the kitchen needs possession of the supplies.
Have the supplier confirm the order is ready and authorised for release. A hotel employee can book the transport, but the supplier still needs enough information to release the correct consignment to WTM.
Keep procurement and delivery records together
Use a purchase-order or event reference consistently on the shipment request. The POD then supports the hotel's delivery record, while the transport invoice supports its accounts process. The supplier's product documents remain separate records where needed.
For multiple properties, quote each destination and receiving window rather than assuming a delivery to the parent company's office will satisfy the order. WTM can discuss a recurring arrangement for prepared shipments across the group.
Manage the shipment through your Customer Portal
Request a new shipment, review and approve the quote, and pay online in the WTM Customer Portal. Follow the delivery with real-time GPS tracking and find issued BOLs, PODs, invoices and previous shipments in your account.
For a new account invitation, contact admin@wtmlogistics.com. Existing customers can sign in below.
Frequently asked questions
Can a hotel arrange collection from a third-party food supplier?
Yes. Include the supplier's release reference and the hotel receiving department in the request.
Can the delivery go beyond the loading dock?
Describe the requested inside handling, distance and access requirements before approval so it can be included in the service arrangement.
Arrange your Calgary refrigerated delivery. Send WTM the pickup and delivery locations, packed shipment details, required temperature and deadline.
