Verify the stay before sending the parcel

Check the recipient's name, property address and expected departure date. Ask the property whether it accepts deliveries for guests and which entrance or desk should receive them. Include an agreed reference rather than placing unnecessary personal information on the outer label.

A crew member moving to another property should update the booking before dispatch. An address that was correct when the order was placed may no longer be useful by the time the parcel is ready in Calgary.

Package the goods for an intercity movement

Describe the contents, carton size and gross weight. Personal items, boxed work supplies and replacement accessories should be transport-ready, with fragile goods protected. Identify special contents such as batteries or liquids when requesting the service.

An item bought from a Calgary shop can be collected with the seller's release authorisation. Give WTM the shop's actual collection location and order reference. A payment receipt is helpful, but it should not substitute for confirming that the store will release the prepared package.

Define the latest useful arrival

Ask when the parcel is genuinely needed and whether the receiver can accept it at that time. A departure deadline needs a different plan from replenishment for someone staying several weeks. Dispatch confirms the applicable service using the actual route and collection readiness.

For urgent belongings, request direct hotshot transport explicitly. Do not assume that requesting pickup today automatically establishes delivery before a traveller's departure. The quote and booking should connect both ends of the movement.

Keep the handoff traceable

The booking customer can follow GPS tracking in the WTM Customer Portal and access the available POD. Confirm whether the accepted handoff is to the named person or an authorised reception team; that distinction matters when the guest collects the parcel later.

For a coordinator arranging repeated crew deliveries, keep the address list current and retain shipment references by recipient. WTM's recurring-shipment offer can support a regular arrangement, while one-time personal parcels remain welcome through an individual quote.