Ask what “delivery” means in the seller’s offer
A supplier may use “delivery included” to describe a particular transport scope. Establish whether that means a terminal collection, a kerbside handoff, a ground-level unloading or something more. Those differences matter when you do not own a forklift or have a commercial dock.
If you are arranging the freight yourself, have the seller confirm the packed dimensions, gross weight and type of base. The information should describe the complete pallet, not only the product inside it.
Decide the unloading location first
Consider where a suitable vehicle can stop and where the load will be placed. Tell WTM about steep driveways, narrow access, gravel, soft ground and overhead obstructions. Photographs can help explain the site, but they do not replace measurements or the carrier’s acceptance of the plan.
Do not assume a pallet jack will travel across every surface. Likewise, a tailgate can lower an accepted load but is not a general solution for moving it through a doorway or up steps. Discuss the complete handoff in advance.
Separate freight transport from work inside the home
| Job | Arrange explicitly |
|---|
| Transport from seller to home address | Carrier collection and delivery quote |
| Lowering the pallet from the vehicle | Suitable unloading equipment and agreed conditions |
| Moving goods into a garage or room | Included handling scope or separate assistance |
| Unpacking, assembly or installation | Supplier, installer or specifically agreed additional service |
| Removing packaging | Agreed disposal or removal arrangement |
WTM’s white-glove transportation may be relevant where the accepted requirement goes beyond standard freight. Ask about suitability rather than assuming that service is included in every pallet price.
Confirm the final delivery arrangement
If WTM arranges another carrier through its Canadian domestic freight brokerage service, confirm that the receiving address, unloading equipment and agreed handoff are included in that carrier’s booking. A brokerage arrangement does not automatically include a tailgate, inside delivery or installation. Ask how delivery updates will be provided and which additional charges could apply. See what a freight quote includes.
Keep your receiving plan realistic
Be available yourself or appoint an authorised receiver. Have the agreed access clear and avoid arranging a delivery when nobody can accept the load. If a time window changes, tell dispatch before the vehicle arrives.
For illustration, a buyer receiving a boxed workshop tool might choose an agreed ground-level handoff at an accessible driveway, then separately arrange movement into the workshop. Another buyer may need an inside-handling quote from the beginning. The correct plan depends on the packed item and property.
Check the record without turning the driver into an installer
Confirm the number of handling units and note visible condition at handoff using the applicable delivery process. A carrier’s POD records the transport delivery; it is not a product-performance test or installation acceptance.
Use the shipment reference to connect the seller’s order, WTM booking and available invoice or POD. Photographs of the packed item before departure can be useful records for the buyer and seller, without replacing proper packaging.
Is a residential delivery request allowed for a private buyer?
Ask WTM to assess the actual address and pallet. A private purchase is not automatically excluded, but safe access and handling still need to be arranged.
Can I change the address after the pallet is collected?
Contact dispatch before treating any change as accepted. A different location can alter the route, equipment or delivery scope.
Book the point where the pallet leaves the truck as carefully as the road journey. That is what makes a home freight delivery manageable.
