Reconcile the kit before packing it

Count the sample books, demonstration pieces, cables and display components against the list used when the kit left Calgary. Note any item retained by the customer. A courier can transport the returned packages but cannot determine which sample should have been in the case.

Label the package with the kit or project identifier. When several representatives share similar cases, add enough information for the showroom to identify the correct set without opening every shipment at once.

Package for repeated use, not only the previous journey

Inspect reusable cases and replace damaged closures or missing internal protection before collection. Prevent hard samples from moving against delicate finishes. List the packed dimensions and weight, particularly when dense material samples occupy a compact case.

A courier-sized kit is different from a large exhibition crate or palletised display. WTM can assess LTL for larger prepared loads. Identify non-stackable pieces rather than assuming a “sample” label makes their dimensions unimportant.

Work backwards from the next appointment

Provide the Calgary receiving window and the time the kit needs to be checked for its next use. Arrival at a loading dock immediately before a presentation may not leave the owner enough time to prepare it.

If a particular component is urgently needed while the rest can follow, identify it as a separate shipment decision. Ask WTM to compare the appropriate services without assuming every box in the kit must travel under the same urgency.

Connect delivery with the sales team’s records

Keep the transport reference in the sample register. The POD confirms the agreed handoff; the showroom’s own check confirms whether the kit is complete. These records answer different questions and should not be treated as interchangeable.

The WTM Customer Portal lets the booking team review quotes, manage the payment arrangement and follow the movement with GPS. When the kit is ready, request collection using the final package list and the Calgary contact preparing the next appointment.