Set a dispatch-ready order list

Export or prepare a list showing each order reference, recipient, complete address, contact and package count. Check apartment or unit details before handing over the parcels. A phone number is useful when access needs coordination, but it does not replace the delivery address.

Separate orders that are genuinely ready from those still awaiting stock or payment. The collection manifest should describe the packages being released, not every order currently visible in your online store.

Make the customer promise match the service

Choose the delivery arrangement before advertising a specific arrival date to buyers. WTM’s accepted next-day service has its own collection and receiving conditions; a same-day request needs to be assessed as that faster movement.

The order cutoff in your shop must leave time for picking, packing and release. A customer placing an order at the moment a vehicle arrives does not automatically become part of that dispatch. Keep the merchant’s fulfilment cutoff distinct from WTM’s agreed collection time.

Quote all Calgary stops

Several residential addresses are a different job from several cartons going to one warehouse. Provide every delivery point, any building-access instructions and the intended handoff. Do not group unlike tasks under a single generic “Calgary drop.”

If an address is wrong or the receiving plan changes, tell dispatch before the route is underway. Use authorised alternatives rather than expecting the driver to choose a substitute location or leave valuable goods without instructions.

Give each order a record you can find

Match the WTM shipment reference with your sales-order record. That lets customer service locate the delivery information and helps accounting relate the transportation cost to the orders sent.

The Customer Portal supports requests, quotes, approval, payments and shipment records. Live GPS helps the booking account follow transportation; any sharing of updates with shoppers should use the method agreed for your account. A portal account alone is not a claim that your store is automatically integrated.

Can several online orders leave Red Deer together?

Yes. Submit the package list and all delivery addresses for a multi-stop quotation. Keep each customer’s parcels identifiable.

Can WTM collect a customer’s return on the same run?

Request that task in advance. The return needs its own authorisation, package information and collection instructions rather than an unplanned addition to the route.

Discuss your actual weekly order pattern with WTM and build a Calgary delivery option your business can fulfil consistently.