WTM Logistics · Highway 3 connections
When a prepared order misses its planned freight connection in Lethbridge, a separate hotshot to Cranbrook may provide a useful onward-delivery option. WTM Logistics can quote collection of released cargo and direct transport to the final authorised receiver.
The first task is to establish where the goods are, who controls their release and whether they are ready for another carrier to collect.
Confirm the shipment is physically available
Contact the current carrier, terminal or warehouse and obtain its release requirements. A tracking status showing a shipment in Lethbridge does not necessarily mean the goods are at a counter ready for collection.
Get the exact collection address, package count, release reference and handling details. Identify whether the load is a parcel, pallet or crate and how the facility will load the assigned vehicle.
Give the existing carrier clear instructions
The cargo owner or authorised shipper should arrange any necessary release and changes to the original delivery instruction. Do not create two active delivery arrangements that both assume control of the same goods.
Confirm who is responsible for any terminal or original-carrier charges. WTM’s onward transport quotation should not be assumed to settle an unrelated carrier’s account or alter its contract on the customer’s behalf.
Quote the complete onward movement
Provide the ready time, packed dimensions and weights, final Cranbrook address and receiving deadline. Include unloading requirements at the destination, especially when recovering a pallet originally booked for a dock-equipped receiver.
An urgent recovery request should use the load currently at the terminal, not the dimensions of the original order before repacking or consolidation. Confirm any changes to the physical shipment before the hotshot vehicle is assigned.
Make the final receiver aware of the new handoff
Tell the customer that the onward transport arrangement has changed and give WTM the authorised receiving contact. The destination should know which order is coming and who can accept it.
For illustration, a shipper may authorise release of a prepared pallet that can no longer make its planned connection. Once collection is confirmed, WTM can move that pallet under a separate direct booking, with its own tracking and POD for the onward leg.
Can WTM collect from another carrier’s terminal?
Request the movement with the terminal’s release authorisation, actual address, load information and collection window. Availability must be confirmed by the party holding the cargo.
Does a new hotshot quote cancel the original shipment automatically?
No. The authorised shipper must resolve the original carrier’s instructions and release arrangements. The onward booking is a distinct transport task.
Arrange release of the stranded order, then request the Lethbridge–Cranbrook hotshot needed to complete its journey.
Request the shipment, then follow the delivery
Start your new shipment request in the WTM Customer Portal, review and approve the quote, and make your payment online. Real-time GPS tracking helps you follow the movement; available proof of delivery, invoices and shipment history keep the records together afterwards.
For repeat business, ask about the 10% recurring-shipment offer or the separate funded-credit arrangement with up to 25% off eligible services. WTM confirms which arrangement applies to your quote.
Open the WTM Customer Portal. New customers can request access at admin@wtmlogistics.com.
