Ask the supplier for the final release details

Get the packed piece count, collection address and ready time after the order is assembled. Include the purchase reference used at the counter. If the buyer has arranged payment or account authorisation, make sure the releasing staff can see it.

A supplier may split the order between a showroom and warehouse. Resolve where the courier must collect before booking. Two release locations are a different job from one prepared collection.

Put the destination community on every package

Identify Bellevue, Hillcrest, Frank, Blairmore or Coleman as appropriate, with the full address and recipient. Keep related cartons numbered and match their reference to the booking. This is especially useful when a supplier releases several customers’ orders on the same day.

Where another department accepts deliveries, identify its role. A parcel handed to authorised reception should still carry enough information for staff to pass it to the correct buyer internally.

Match the route to the order’s urgency

Planned stock and business supplies can use the applicable courier arrangement. A critical component with an immediate repair deadline should be quoted separately for direct hotshot service. Explain the difference before collection rather than expecting the word “parts” to establish urgency.

For illustration, a workshop might order routine consumables alongside a specific repair item. The buyer can decide whether everything travels together or the repair item needs a separate service. Record that decision so the supplier releases the correct parcels.

Keep receiving and paperwork connected

Use the WTM Customer Portal to review the quote and track the movement. Once delivered, match the POD and available invoice to the supplier reference. This helps the buyer distinguish a completed transport task from any item still waiting to be supplied.

If the receiver changes, update WTM before delivery. Sending a new instruction only to the supplier does not necessarily change the transport booking already underway.

Can a Cranbrook supplier send orders to more than one Pass business?

Yes. Ask for a planned multi-stop courier arrangement and provide separate order allocations and receivers before confirmation.

Does crossing from BC into Alberta make this a different kind of courier booking?

Provide the complete Canadian addresses and shipment details. WTM quotes the interprovincial movement as the actual route, with timing and handling agreed for that job.

Book your eastbound Cranbrook supplier collection with the receiving Pass community clearly named.