A post-holiday return collection programme gives approved customer and store returns a planned journey back to the right receiver. WTM Logistics can arrange the transportation while your retail team manages return approval, inspection and customer refunds.
Build the collection plan before the peak selling period. The goal is to know where prepared returns will wait, who releases them and which warehouse, supplier or service centre accepts them.
Request a seasonal return-collection proposal with the expected origins and receiving locations.
Separate return decisions from transport decisions
Your retail process should approve the return and assign its destination before WTM collects it. A refund, exchange, warranty repair and surplus-store transfer may lead to different receiving points.
Use a return reference that your team can connect with the original order. Keep the physical package identifiable without placing unnecessary customer information on its exterior.
For an individual customer pickup, see the existing e-commerce customer-return guide. This programme addresses the temporary increase across several ready returns.
Group only the returns that belong together
Prepare collections by authorised destination and ready date. Separate supplier returns from goods returning to your own warehouse so the receiving team does not have to untangle a mixed shipment.
Count the outer packages after they are packed. Identify damaged items or special contents before booking; a general description such as “holiday returns” does not explain the handling required.
Do not put goods still awaiting approval into the released collection area.
Give stores a workable release process
Nominate a staff contact and a prepared-return area at each location. Record which packages are ready for the collection and which remain with the store.
A retail team serving customers needs a simple handoff list. Use the return reference, destination and package count to connect the physical boxes with the collection request.
At the receiving end, confirm the correct entrance, operating hours and any appointment requirement. More incoming boxes are useful only when the destination is ready to process them.
Adjust the schedule as the temporary demand changes
Start with the expected collection pattern and update WTM when volumes rise or fall. A post-holiday programme should have a review point rather than automatically continuing at its busiest frequency.
Discuss the applicable recurring arrangement and 10% off recurring shipments where appropriate. Keep exceptional urgent replacements or repair returns separately identified.
Track the transportation, then close your retail record
Use the WTM Customer Portal to manage requests, quote approval, payment and shipment progress. Retrieve the POD and invoice after the destination accepts delivery.
The retailer or supplier then completes its inspection and refund process. A POD confirms the handoff; it does not automatically authorise a customer refund.
Can WTM collect from stores and customers in one programme?
Provide each type of origin and its preparation requirements so the full arrangement can be quoted. Do not assume one receiving process fits both.
Plan the return journey before the peak arrives. Call 587-316-2639 to organise your WTM collections.
