An online store should collect the full apartment address, a reachable recipient and the authorised handoff instructions before booking a courier. A correct street address is only part of delivering an order to a multi-unit building.
WTM Logistics provides courier service for prepared customer orders. Complete receiving information helps your delivery promise translate into a workable booking.
Request an online-order courier quote with the packed parcel details and the customer’s confirmed delivery instructions.
Collect the information the driver will need
| Detail | Why it matters |
|---|---|
| Street address, building and unit number | Identifies the intended destination rather than only the property |
| Recipient name and telephone number | Gives the courier a contact for the agreed handoff |
| Approved entrance and access instructions | Explains how an authorised delivery reaches the receiver |
| Reception or concierge permission | Clarifies whether that person may accept the parcel |
| Receiving availability | Helps match the delivery plan to a reachable customer |
Ask only for information relevant to delivering the order. Sensitive building-access details should be communicated appropriately rather than displayed unnecessarily on an exterior label.
Do not turn a comment into a different service
A customer note saying “bring upstairs” may describe a service different from an entrance handoff, especially for a heavy or bulky package. Resolve that before confirming the courier arrangement.
Likewise, “leave at reception” needs a reception desk that actually accepts parcels for that resident. Ask the customer to confirm the arrangement instead of making the courier discover a refusal after reaching the building.
Use your store’s checkout information carefully
Your platform may already support delivery instructions. For example, Shopify’s local-delivery documentation describes customer instructions and a required telephone number for its local-delivery checkout.
Whatever platform you use, review the information before booking and carry the relevant details into the WTM request. Do not assume the information transfers automatically without an integration that has actually been arranged.
Confirm the delivery price against the real handoff
Give WTM the package dimensions, weight, address and access requirements. A small carton handed to a resident at an agreed entrance differs from a large item needing additional carrying or placement.
For illustration, a merchant sending a boxed household item should resolve the unit number and authorised receiver before confirming the customer’s delivery charge. It is easier to price the complete job than to add an unplanned service after collection.
Follow delivery and keep the record
Request transportation, approve the quote and pay through the WTM Customer Portal. Real-time GPS tracking supports coordination, while available PODs and invoices remain with shipment history.
For repeat online-order delivery, ask about 10% off recurring shipments and use a consistent recipient-information checklist for every booking.
Is unattended delivery automatic for apartment orders?
No. Agree the handoff and any authorised alternative before dispatch. An apartment address alone is not permission to leave the parcel anywhere in the building.
What should the store do when instructions are incomplete?
Contact the customer before booking and confirm the missing information, rather than passing an unresolved access problem to the driver.
Collect the right details, then deliver with confidence. Call 587-316-2639 to arrange your customer-order shipment.
