You do not need a fully integrated online store to arrange courier delivery for orders taken by phone or social media. Once the sale and delivery details are confirmed, you can submit a shipment request to WTM Logistics and manage the quote, payment and transportation through the WTM Customer Portal.
Request a courier quote for the prepared order. The important step is turning the conversation into complete shipping instructions—not forwarding a screenshot and expecting the driver to interpret it.
Separate the customer conversation from the dispatch record
Confirm the purchased item, packed quantity, delivery address, recipient name and contact number. Ask for the unit or business details that may be missing from a short message. Record any receiving restriction directly in the shipment request.
Keep the information needed for transportation together. A social-media username is not necessarily the recipient’s name, and a map screenshot may not show the unit or entrance. Ask the customer to confirm the full address before you promise delivery.
Establish who is paying for what
Your business handles the sale and agrees the customer’s delivery charge. The WTM quote covers transportation under the requested service. Approving a courier quote does not collect payment for the product from the customer.
Tell the customer the delivery arrangement after you know the courier service and price. If the order changes, update the package details and request any necessary quote revision rather than leaving the original shipment description in place.
Prepare the parcel before requesting a collection window
Measure and weigh the finished package, then provide a genuine ready time. An item still being customised or waiting to be collected from another supplier is not ready at your address simply because the customer has paid.
Label the parcel with the confirmed destination and an order reference your business can recognise. Include necessary customer information without printing the whole message history or private purchase conversation on the package.
Use the portal as your shipping workspace
In the WTM Customer Portal, request the shipment, review and approve the quote and make payment. Follow the movement with real-time GPS tracking and retrieve the available POD and invoice afterwards.
This is a manual customer-order workflow. It does not require or imply automatic integration with the social platform. Keep the WTM shipment reference beside your own order record so your business can answer questions even after the original message thread becomes difficult to find.
Make repeat selling easier to manage
Create a consistent internal order form for the details you need each time. Review which destinations and package types repeat before advertising a fixed delivery promise or price.
As volume becomes predictable, discuss recurring courier collections and WTM’s 10% recurring-shipment offer. A funded credit account separately provides up to 25% off eligible services. Build that arrangement around real orders, not an assumed automatic discount on every informal sale.
Can I book without a Shopify or WooCommerce connection?
Yes. Provide the confirmed shipping details manually through the WTM request process. A software integration is a separate option, not a requirement for the workflow described here.
Can WTM collect from a home-based seller?
Yes. Provide the actual collection entrance, prepared package details and an available releasing contact.
Turn the confirmed sale into a clear delivery request. Call 587-316-2639 or start the shipment in your WTM account.
