WTM Logistics can provide courier cover when your usual driver or delivery vehicle is unavailable. Send the outstanding deliveries, shipment sizes and receiving deadlines so WTM can assess the work that needs to move—not just the time your vehicle would normally leave.
Backup service can support a temporary gap without requiring your business to replace its entire delivery operation.
Turn the driver’s usual run into usable instructions
Your regular driver may know the route from experience. A replacement delivery plan needs that knowledge written down.
Provide the collection address, goods for each customer, full destination details and receiving contacts. Explain any essential stop order, booked appointment or closing time. Identify where packages are staged and who can release them.
For several stops, a clear list of destinations with package counts is more useful than “our normal afternoon run.”
Separate the essential deliveries from the flexible ones
Tell WTM which orders must arrive today and which can use scheduled service. A single urgent customer should not be hidden in a route list whose other stops have no particular deadline.
Similarly, describe the physical load accurately. Replacing a small van run is different from covering a vehicle carrying several pallets. WTM can assess courier and larger freight options around the goods.
Brief your customers on the handoff
Let receivers know that WTM will handle the agreed delivery. Give the courier the correct entrance and receiving contact so a change of driver does not turn into a refused or missed handoff.
Keep someone from your business reachable for questions about the orders. The transport team should not have to decide which customer receives a carton with an unclear label.
Follow the replacement run without chasing updates
The WTM Customer Portal supports the request, quote approval, payment and shipment records. Real-time GPS tracking lets you follow the movement while your team handles the rest of the day.
Available PODs confirm completed deliveries, and the invoice records the quoted transport. Keep that information when comparing the backup arrangement with your original order list.
Plan ahead for the next predictable absence
When leave, servicing or seasonal pressure is already known, discuss cover before the delivery day. Share a representative route and typical volumes so the service can be arranged around the real work.
If backup collections become a regular requirement, discuss recurring service and WTM’s 10% recurring-shipment offer.
Can I request urgent cover today?
Yes. Call with the collection address, ready time, load and deadlines. WTM confirms the available service for that request.
Must WTM follow our exact usual route?
Identify essential stop sequences and appointments. WTM can then agree the delivery plan rather than guessing which parts of the usual route are mandatory.
Keep customer orders moving through the gap. Request backup courier cover or call 587-316-2639.
