A backordered-item courier delivery moves the remaining goods after a customer’s main order has already been dispatched. WTM Logistics can collect the newly available items and deliver them with a clear reference to the outstanding part of the order.
The customer should know that this shipment completes or advances an existing order—not mistake it for a duplicate delivery.
Request a follow-up courier quote with the goods now ready and the current receiving details.
Identify exactly what remains outstanding
Compare the original order with the goods already released. Prepare a clear list of the items included in the new movement and anything still not available.
Keep the customer’s original order reference, but identify the supplementary shipment separately in your fulfilment records. That helps staff distinguish the first delivery from the later balance.
Shopify’s order-fulfilment documentation describes splitting fulfilment by item and quantity so available goods can move before the remaining items. The courier arrangement should match the actual release your store records.
Confirm readiness before promising the second delivery
A supplier’s expected replenishment date is not the same as a packed parcel waiting for collection. Obtain confirmation that the specific outstanding goods have been allocated and prepared.
Give WTM the pickup-ready time, package dimensions and required arrival. The follow-up may be much smaller than the original shipment and may use a different service.
For example, a business customer may have received most installation materials but still need one prepared fitting kit. The new request should describe that kit, not repeat the package count of the original order.
Recheck the customer’s receiving location
The receiver may no longer be at the same site or may have changed the delivery contact since the first shipment. Verify the current address, receiving hours and authorised person.
Where the customer expected the missing item for a particular job, agree the updated arrival requirement before booking. A new movement needs a useful deadline, not an inherited date that has already passed.
Keep any commercial decision about extra delivery charges between the merchant and customer. WTM quotes the transport requested.
Label the parcel as a follow-up
Include the order reference and a clear indication of the items moving now. Keep the packing list with the package so the receiver can match it with the outstanding balance.
Avoid labels suggesting the entire original order is inside. Count and describe the actual outer packages being handed to the driver.
Retain separate proof for the second handoff
Use the WTM Customer Portal for quote approval, payment and shipment tracking. Retrieve the available POD and invoice for this delivery and connect them to the original order in your own system.
For regular supplementary dispatches, discuss a planned pickup arrangement and 10% off recurring shipments.
Finish the outstanding order with a clear delivery record. Call 587-316-2639 to arrange WTM collection.
