First establish where the shipment is

Before collection, dispatch may be able to revise the request, equipment or service before the goods move. During transit, a new destination can affect distance, delivery time, receiving access and the rest of the agreed transport plan.

Explain whether you are correcting a unit number, changing buildings in the same city or redirecting the shipment to another town. Those are different changes. Even a nearby address can introduce a loading dock restriction or a need for tailgate unloading.

For comparison, Purolator’s shipping FAQ directs address-change requests through its support process and notes that some shipper restrictions can apply. The practical lesson is to obtain carrier acknowledgement, not assume a request has taken effect. WTM will confirm the available change for its own booking.

Provide one complete instruction

Include the recipient’s name, business if applicable, street address, unit, postal code, phone number and receiving window. State whether the old recipient should stop expecting the delivery and whether the new recipient has agreed to accept it.

If the payer, goods owner and receiver are different people, dispatch may need authorisation from the appropriate booking party. Do not send conflicting instructions through several contacts. Identify the person authorised to approve any additional transport cost.

Ask for the revised commitment

A change can affect the original price or promised timing. Request confirmation of what remains the same and what has changed before relying on the revised arrangement.

For example, redirecting a pallet from a warehouse dock to a residential driveway can change unloading equipment even when the addresses are close. Redirecting a courier box to an office that closes earlier can change the deadline. Neither issue is solved by updating only a map pin.

No universal redirection fee or acceptance promise is given here. The applicable arrangement should come from the accepted quote and dispatch’s response for your shipment.

Keep the old and new details traceable

Retain the change acknowledgement with your shipment records. Use the reference when checking the eventual POD and invoice. A GPS map shows movement but is not evidence that a new destination has been authorised.

The Customer Portal is useful for keeping the original request and available documents together. Contact dispatch for an active change; do not assume the portal offers a self-service redirection control unless that option is actually available for the shipment.

What if the parcel has already been delivered?

That is a collection or recovery request rather than a simple redirection. The current holder must authorise release, and WTM needs a new transport arrangement to move it onward.

Can I change only the receiving contact?

Send the revised contact and confirm that the address and delivery instructions remain unchanged. Dispatch should acknowledge the update so the driver has one clear set of instructions.

Contact WTM with the shipment reference before the next handoff. A confirmed change is more useful than several unacknowledged messages.