WTM Logistics provides white-glove transportation for shipments where ordinary dock-to-dock handling is not enough. Fragile freight, inside-delivery requirements, difficult site access and labour-intensive handling can be reviewed as part of a shipment-specific transportation plan.
Interactive shipment planner
Select the issue that matters most. The planner shows what dispatch needs to know before WTM confirms the handling plan.
Tell WTM what makes the freight damage-sensitive before equipment and handling requirements are confirmed.
Service definition
The difference is the work required around the transportation: cargo protection, access planning, liftgate needs, inside delivery, additional helpers or other handling requirements that must be understood before the truck moves.
Dimensions, weight, packaging, fragility and any high-care characteristics are reviewed first.
Docks, elevators, stairs, doorways, loading restrictions and delivery-point requirements can materially change the handling plan.
Dispatch determines whether liftgate equipment, additional helpers or another loading/offloading arrangement is required.
WTM confirms where the transportation responsibility ends and what handling is required at the destination.
Interactive handling journey
The physical transportation is only one part of the process.
Specialized handling
Not every shipment needs every service. Dispatch confirms the actual equipment, labour and handling required for the freight and destination.
WTM has completed white-glove work involving inside delivery, liftgate access, additional helpers, fragile cargo, pallet reconfiguration and complex onsite offloading.
Qualifying jobs can include delivery beyond the exterior loading point where the requirement is confirmed in advance.
Hydraulic liftgate equipment can support suitable pickups or deliveries where dock access is unavailable.
Extra labour can be arranged for qualifying jobs where driver-only handling is not sufficient.
WTM can review pallet rebuilding or freight reconfiguration where the physical shipment requires it.
Destination planning
White-glove failures often happen at the final handoff. Tell dispatch what the driver will actually face when the vehicle arrives.
Tell WTM whether liftgate equipment or another unloading method may be required.
Provide elevator availability, booking requirements, size constraints and building access hours.
Describe stairs, narrow doors, long carrying distances or other physical restrictions.
Explain ground conditions, unloading location, site contact and any access limitations.
Provide the required date/time window, receiving contact and advance-call requirement.
Important distinction
Service geography
WTM's core operating geography includes Alberta, British Columbia and the Northwest Territories, with selected relevant corridors involving Vancouver, Regina, Winnipeg, Toronto/GTA and Montreal.
View Coverage Area →White-glove FAQ
White-glove requirements should be disclosed before shipment confirmation so equipment, labour and access can be planned correctly.
White glove transportation is specialized freight transportation where a shipment requires additional planning or handling beyond ordinary dock-to-dock delivery. This can involve fragile freight, inside delivery, difficult access, liftgate requirements or additional labour.
Yes. WTM has performed qualifying inside-delivery work. The exact delivery point, building access, labour and equipment requirements must be confirmed before the shipment.
Yes. Hydraulic liftgate pickup or delivery can be arranged for suitable shipments when loading-dock access is unavailable or the handling plan requires it.
Yes. WTM has handled white-glove jobs requiring additional helpers. The number of people required depends on cargo dimensions, weight, site conditions and the work that must be performed.
WTM can review fragile and high-care freight requirements. Provide the cargo type, dimensions, approximate weight, packaging details and any insurance requirements before shipment confirmation.
Yes. Appointment and receiving-contact requirements can be incorporated into qualifying delivery plans. Provide the requested time window and any advance-call requirement.
No. White-glove transportation is shipment-specific. Inside delivery, helpers, liftgate equipment, reconfiguration work and other handling requirements must be reviewed and confirmed for the individual job.
Send the pickup and delivery locations, cargo description, dimensions, approximate weight, fragile characteristics, dock availability, stairs or elevator details, inside-delivery point, required helpers if known, appointment requirements and requested timing.
Tell WTM about the freight, the building, the people required and the final delivery point. We will review the complete handling requirement before confirming the white-glove transportation plan.