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A failed delivery happens when the driver cannot complete delivery — the recipient is not available, the address is incorrect, or the location is inaccessible. WTM Logistics follows a defined process for failed deliveries: contact the shipper, attempt a second delivery, and return the shipment to sender if delivery cannot be completed. The goal is to resolve the issue with minimal cost and time lost.
What are the most common reasons deliveries fail?
Recipient not available. No one is at the delivery address during the scheduled window. This is the most common reason.
Incorrect address. The address on the label does not match the actual delivery location.
Access issues. The delivery location is gated, locked, or requires access codes that were not provided.
Refused delivery. The recipient declines the shipment — often because it was not expected or the order was cancelled.
Safety concerns. The delivery location is unsafe for the driver to access.
What is the redelivery process?
When a delivery fails, WTM contacts the shipper with the reason. The shipper confirms whether to attempt redelivery. A second delivery attempt is scheduled — typically the next business day. A redelivery fee may apply depending on the reason for the failure and the service level originally booked.
What happens if redelivery also fails?
If a second delivery attempt fails, the shipment is returned to sender. The shipper is responsible for the return freight cost. WTM coordinates the return and provides tracking throughout.
How do you reduce failed-delivery rates as a shipper?
Confirm the delivery address before booking. Provide a recipient phone number so the driver can coordinate access. Specify delivery windows when the recipient will be available. Use signature required for shipments where someone must be present. Provide access codes or special instructions for gated locations. A shipment that is easy to deliver is a shipment that gets delivered.
Frequently Asked Questions
What happens if no one is at the delivery address?
WTM contacts you to confirm redelivery. A second attempt is scheduled, usually the next business day.
Is there a fee for redelivery?
Redelivery fees depend on the reason for the failure and the service level booked. Contact dispatch at 587-316-2639 to confirm.
What happens if the recipient refuses the shipment?
The shipment is returned to sender. You are notified and the return is coordinated through WTM.
Reduce failed deliveries with proper shipment preparation. Email dispatch@wtmlogistics.com or call 587-316-2639.
