WTM Logistics moves prepared mobility-equipment parts from suppliers to repair providers, helping workshops obtain components without sending a technician on a collection trip. Suitable requests can include packaged wheels, fittings, brackets and other identified repair components.
Your qualified repair team selects the part and performs the work. WTM connects the supplier’s ready order with the receiving technician or workshop.
Request a parts courier quote with the supplier reference, packed size and repair location’s receiving window.
Tie the collection to the repair order
Ask the supplier to label the prepared package with the repair or purchase-order reference your team uses. Confirm the component number and quantity through your normal purchasing process before arranging collection.
For example, a repair provider might need a boxed replacement wheel delivered to its workshop. A clearly labelled order lets the receiving team associate the parcel with the waiting job rather than searching through several similar-looking components.
Choose the receiving point that supports the work
Delivering to the workshop can be appropriate when parts need inspection or preparation before a technician visit. A direct delivery to another authorised service location may suit a different job.
Provide the business receiving contact and the access details for that location. Share only the information needed for transportation; a driver does not need a customer’s medical history to deliver a component to the correct repair team.
Describe components and handling accurately
Tell WTM what is packed, the number of pieces, dimensions and weight. Identify batteries, liquids or other contents that require particular review instead of placing them under a generic “spare parts” description.
This article concerns component transportation, not passenger transport or advice about choosing clinical equipment. When the shipment is a complete or bulky device, describe it separately so the appropriate vehicle and handling can be arranged.
Match the service to the repair schedule
Give the supplier’s ready time and the latest useful arrival time at the workshop. WTM’s courier service supports planned deliveries, while urgent direct transport can address time-sensitive requirements.
Keeping routine replacement orders on a recurring schedule can leave your team free to handle the genuinely unexpected jobs. WTM offers 10% off recurring shipments for an agreed repeat-delivery arrangement.
Keep the delivery record with the job
The WTM Customer Portal provides shipment requests, quote approval, online payments and live GPS tracking. After delivery, access available proof of delivery and invoices with the shipment history.
Those records help your service coordinator answer whether the component was collected, where it is in transit and whether the workshop received it. Technical inspection and confirmation that the part resolves the repair remain separate workshop tasks.
Can a supplier release parts directly to WTM?
Yes. Provide the authorisation, order reference and collection contact, and have the correct parts packed and ready.
Can we arrange returns to the supplier too?
Yes. Obtain the supplier’s return authorisation and prepare the item for the return journey, with its own receiving details.
Let your repair team focus on the work, not the collection drive. Call 587-316-2639 to arrange your next parts delivery.
