Two online orders can share a physical courier delivery when they go to the same authorised receiver, are ready together and fit the agreed delivery arrangement. Keep the separate order records intact so the customer and your business can still identify what was purchased and what arrived.
WTM Logistics can quote the combined physical shipment once the merchant has settled the order and receiving details.
Request a combined-order delivery quote using the final package count and dimensions.
Check the recipient, not only the street address
Confirm that both orders belong with the same receiving person or authorised business contact. A shared building or household address does not automatically mean separate customers have agreed to a combined package.
Resolve differences in suite, contact number or delivery instructions before packing. Where one order is a gift or has a different recipient, retain the appropriate separation.
The merchant should manage any customer agreement and communication. The courier needs clear instructions for the physical handoff.
Do not delay a ready order without a decision
Check whether both orders are actually ready to leave the same collection point. Combining an available order with a backordered item may change the delivery promise the customer already received.
Compare the useful arrival requirement, not only the potential reduction in parcels. Sometimes two deliveries serve the customer better than one delayed combined shipment.
For example, a customer placing a second order before the first has been dispatched may welcome one agreed handoff. That decision is different from holding an urgent first order while waiting for future stock.
Preserve both commercial records
Keep the original order numbers, invoices and item allocations identifiable. Use packing information that shows which goods belong to each order.
Do not mark an undelivered order complete merely because the other order has a shipping reference. Your store’s fulfilment records should reflect the goods actually released and the delivery that occurs.
The WTM shipment record describes the transport movement. It does not automatically merge orders or adjust invoices in your online store.
Pack and quote the combined shipment accurately
A combined delivery can still contain several outer packages. Record their count and dimensions rather than assume two orders become one small box.
Keep fragile items protected and avoid packing incompatible goods together simply to reduce the carton count. The merchant remains responsible for preparing the order for transport.
WTM can assess the route and handling using the finished package details. The cost comparison should use that real quote, not an assumption that combining always reduces the charge.
Give the customer a clear delivery explanation
Explain which order references will arrive in the shared movement and any remaining items shipping separately. Use the WTM Customer Portal to manage the quote, payment and available delivery records.
Can this be part of our regular dispatch process?
Yes. Establish a merchant-side check for matching receivers and readiness, then discuss your usual collection pattern and WTM’s 10% recurring-shipment offer.
Combine the handoff without confusing the orders. Call 587-316-2639 to arrange WTM courier delivery.
