WTM Logistics can collect demonstration equipment after a customer trial and deliver it to the agreed business return location. Arrange the return with an equipment list, packing plan and named receiver so the demonstration ends with a documented handoff.
The customer has finished evaluating the product. The next task is getting the right unit and accessories back to the right place.
Confirm what should come back
Agree the return list with the customer before booking. Identify the main unit, cases, leads, attachments and separate cartons expected in the collection.
Keep serial numbers or demonstration references in the appropriate paperwork. That helps your receiving team identify the unit without expecting the courier to inspect or assess the equipment’s operation.
If an accessory is missing, resolve the instruction before collection: should the available items travel now, or should the collection wait for the full set?
Make the packed dimensions current
Ask the sender to prepare the equipment in suitable transport packaging and provide its actual packed quantity, weight and size. The return may occupy a different configuration from the original outbound shipment.
Tell WTM about fragile, high-value or specially handled items when requesting the quote. Larger units can be assessed for suitable truck or white-glove handling rather than assumed to be ordinary parcels.
Choose the next destination deliberately
The equipment may be returning to your office, a warehouse or another authorised service receiver. Give the actual address and contact rather than using an old outbound label in reverse without checking it.
If it is needed for another demonstration, tell WTM the transport deadline. Keep the decision to release the unit for another trial separate from the courier’s confirmation that it has arrived.
Preserve the collection and delivery trail
Use the WTM Customer Portal for the request, quote approval and payment. Follow the return with live GPS and retrieve the available POD and invoice after the movement.
Your own receiving team can then reconcile the returned unit and accessories with the trial record. The courier POD records the handoff; your equipment inspection records condition and completeness.
Can WTM collect from a customer who is not our usual shipping contact?
Yes. Provide that customer’s release contact, agreed collection arrangement and complete shipment details.
Can regular demonstration returns be arranged?
Discuss the pattern with WTM and the 10% recurring-shipment offer for applicable recurring work.
Bring the demonstration equipment back with a clear record. Request a return courier quote or call 587-316-2639.
